Frequently Asked Questions
Discover everything you need to know about the world of Floraïku Paris.
What makes Floraïku Paris fragrances unique?
Our fragrances are inspired by Japanese ceremonies and culture, crafted with over 50% natural ingredients. Each bottle is an art piece, featuring a refillable design and a cap that doubles as a travel spray case.
What are your shipping destinations and delivery times?
We offer worldwide shipping. Orders within the EU typically arrive in 3-5 business days, while international shipping may take 7-10 business days depending on customs and location.
Can I return a fragrance if I have opened it?
To ensure product integrity, we only accept returns on unopened and sealed items within 30 days of purchase. We recommend using the complimentary sample included with your order to test the scent before opening the full-size bottle.
Are Floraïku Paris products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All our fragrances and body care products are vegan-friendly and are never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Secure transactions are guaranteed through our encrypted payment gateway.
How can I refill my Floraïku bottle?
In line with our commitment to sustainability, we offer 60ml refills for our signature scents. Simply unscrew the pump of your original bottle and use the provided funnel to replenish your fragrance.